Frequently Asked Questions

Welcome to the Lap Swimwear FAQ page, accessible at lapswimwear.com. We have gathered the most common questions from our customers to help you find answers quickly. If you cannot find the information you need here, please log into your account on lapswimwear.com and use the online message centre to contact us.

Orders and Account

How do I place an order on lapswimwear.com?

Placing an order is simple. Browse our collection, select the items you want, choose your size and quantity, and click “Add to Cart.” When you are ready, click the cart icon and proceed to checkout. You will be asked to provide your shipping details and payment information. After you confirm your order, you will receive an email acknowledgment. Once your order has been processed and shipped, we will send you a confirmation email with tracking information.

Do I need to create an account to buy something?

No, you are welcome to check out as a guest. However, creating an account on lapswimwear.com offers several benefits, including faster checkout for future purchases, order history and tracking, and the ability to manage your marketing preferences.

How can I check my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website. You can also log into your account on lapswimwear.com and view your order history. From there, you can see the current status of any recent orders.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately through your account on lapswimwear.com using the online message centre. Once your order has entered the processing or shipping stage, we may not be able to make changes or cancel it. In that case, you can follow our returns procedure after receiving the items.

Products and Sizing

Are the products on lapswimwear.com genuine?

Yes. Lap Swimwear specializes in offering high-quality swimwear and equipment that mirrors the performance and durability of leading aquatic brands. We are committed to providing authentic, reliable products that meet the needs of swimmers at all levels.

How do I find the right size?

Sizing can vary between different styles and product lines. On each product page on lapswimwear.com, you will find a size guide. We encourage you to measure yourself and compare your measurements with the guide before ordering. If you are between sizes, we typically recommend choosing the larger size for a more comfortable fit, especially for training suits that require freedom of movement.

What if an item is out of stock?

If an item is out of stock, you will see a “Notify Me” or “Out of Stock” message on the product page. You may be able to sign up to be notified when the item becomes available again. We are constantly updating our inventory, so please check back later.

Returns and Refunds

What is your returns policy?

We want you to be completely satisfied with your purchase from Lap Swimwear. You have 60 days from the date of receiving your items to create a return request. All returned items must be in pristine condition with all tags intact. For hygiene reasons, we cannot accept returns on face masks, underwear, or products where the hygiene seal has been removed. Final Sale items cannot be returned, refunded, or exchanged unless they are damaged or faulty upon arrival. Please see our full Returns Policy on lapswimwear.com for detailed instructions.

How do I return an item?

To arrange a return, please click the “HERE” link on our Returns Policy page or use the returns portal accessible through your account on lapswimwear.com. You will be guided through the process. You will then need to securely wrap your product and send it back using the carrier you selected in the portal. Please remember to ask for a receipt as proof of sending.

How long does it take to receive my refund?

Once you have posted your goods back, please allow 14 days from receipt of your return for it to be processed. You will be notified by email when your return enters our quality inspection. Please allow a further 5 to 7 days for the funds to be refunded to your original payment method.

Do you offer exchanges?

We do not offer direct exchanges at this time. If you need a different size or color, please return the original item for a refund and place a new order on lapswimwear.com for the replacement item.

Payments and Security

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. All payments are processed securely. We take the risk of internet fraud very seriously and use appropriate third-party databases to validate your information.

Is my personal information safe on lapswimwear.com?

Absolutely. We are committed to protecting your privacy. We treat all your personal information as confidential and use it only in accordance with our Privacy Policy. We implement appropriate technical and organizational security safeguards to protect your data from loss, misuse, and unauthorized access. We also maintain industry-standard security certifications.

Damaged or Faulty Items

What should I do if I receive a damaged or faulty item?

Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery. Instead, accept the goods and contact us immediately through your account on lapswimwear.com using the online message centre. Please attach clear photos of the damage to the message. A member of our team will review the details and offer the best resolution. For faulty items, we will need to investigate the reported fault in more detail, so please provide as much information as possible.

How quickly do I need to report a damaged item?

If you believe you have received a damaged or defective item, please reach out to our Customer Service team within 7 days of receiving your order. We will work with you to find a solution.

Privacy and Terms

Where can I find your Privacy Policy?

Our Privacy Policy is available on lapswimwear.com. It explains what personal data we collect about you, how we use it, and your rights. If you are a California resident, we also provide a California Privacy Supplement with additional information.

What are your Terms and Conditions?

Our Terms and Conditions govern your use of the website lapswimwear.com and your relationship with us. They cover important topics such as orders, pricing, intellectual property, and limitations of liability. We encourage you to read them carefully before making a purchase.

Still Have Questions?

We are here to help. For any other questions or concerns, please log into your account on lapswimwear.com and send us a message through the online message centre. We will respond as quickly as possible. Thank you for choosing Lap Swimwear.